Privacy Policy
Last Updated: [18-06-2025]
Introduction
At Firnas Store, your privacy is important to us. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard it. This policy applies to all data collected via our website, online store, and customer interactions, in compliance with data protection regulations in the Sultanate of Oman and international best practices.
What Personal Data We Collect
We only collect the data necessary to provide and improve your experience with us:
- Account Registration: Name, email, phone number, and password
- Order Details: Shipping address, billing address, and payment method
- Browsing Information: IP address, device type, browser, and pages visited
- Customer Support: Inquiries, feedback, and communication logs
- Marketing Preferences: Opt-in status for newsletters or promotional offers
Why We Collect Your Data
We collect and process your data to:
- Fulfill orders and deliver products
- Provide customer support and after-sales service
- Improve website performance and user experience
- Send relevant promotions and updates (with your consent)
- Maintain account security and prevent fraud
How We Share Your Data
We may share your data with:
- Shipping & Delivery Partners to fulfill your orders
- Payment Processors to securely process transactions
- Marketing Providers to deliver promotions (with consent)
- Regulatory Authorities when required by law
We never sell your personal data.
Cookie Policy
We use cookies to enhance your browsing experience and analyze website traffic. You may choose to accept or decline cookies through your browser settings.
Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data (when legally permissible)
- Opt-out of marketing communications at any time
- Request a copy of the data we store about you
Data Security
We implement strong security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we advise users to protect their account credentials.
Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Updates to This Policy
This policy may be updated from time to time. Changes will be posted on this page and, where appropriate, notified to you.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@ifdc.om
Phone: +968 9292 0797